« Wagglepop? | Main | Weak dollar boosts eBay profits »
April 12, 2008
***New Requirements for business sellers from 1st May ***
On 1st May, we�ll be making some changes designed to ensure business sellers on eBay meet certain legal requirements. These changes will improve how buyers interact with business sellers on eBay.co.uk.
Business sellers will have to accept returns for fixed price items that are returned within 14 days of receipt.
The Consumer Protection (Distance Selling) Regulations 2000, provides for a �cooling off period� that allows a consumer buying online from a business to cancel their order 7 working days after receipt of the goods. We require business sellers to accept returns for a minimum period of 14 calendar days so that the buyer has enough time to let the seller know about the cancellation and post the item back.
More information on business sellers� returns requirements: http://pages.ebay.co.uk/businesscentre/law-policies/returns.html
Business sellers will need to display the geographic address at which their business is established.
Under the Electronic Commerce (EC Directive) Regulations 2002 sellers operating as a business on eBay.co.uk must clearly display their business name and geographic address in at least one of the following locations:
1. On the View Item page � in the Business Seller Information section
2. On their About Me page
3. On a Shop�s custom page that is no more than one click from their main Shop page.
For more information, see the contact information policy: http://pages.ebay.co.uk/help/policies/contact-information.html
More general information about business sellers� legal obligations can be found in the Business Centre at: http://pages.ebay.co.uk/businesscentre/law-policies/
Regards,
The eBay Team
Posted by Steve Haddock at April 12, 2008 01:30 PM
