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February 29, 2008

Changes To Ebay Feedback policy

Your Feedback counts now more than ever

I recently queried with the EBay Help-desk why my actual positive feedback scores where not reflected on my ranking. The reply was that repeat transactions with the same seller / buyer did not count towards your overall score. I am pleased to report that as of today that is no longer the case and future transactions will get you a score on your door, as long as the transactions are in separate weeks. For the full EBay ruling please read on.

Members have always been able to leave repeat Feedback for each other, but that Feedback was only calculated in members' Feedback Scores once. This was the plan to keep Feedback fair and useful for the entire community.
Members can now leave Feedback for each other more than once, and that Feedback may count towards members' overall Feedback Scores.

To help keep Feedback Scores fair with our revised approach, members can now leave Feedback again, and, as long as the transactions members are leaving Feedback for occurred in separate weeks, the repeat Feedback will be calculated in members' Feedback Scores. For Feedback, eBay defines a week as Monday through Sunday, Pacific Time.

For example, a buyer wins an item on Tuesday, then receives it and gives the seller positive Feedback on Thursday. If the buyer wins another item that week with the same seller, the Feedback the buyer leaves will not count toward the seller's Feedback Score. But if the buyer wins another item the following Tuesday, the Feedback will count toward the seller's Feedback Score.

Repeat Feedback is a great way for buyers to reward their favorite sellers with the recognition they deserve. The one-week limit helps keep the system fair and makes sure that buyers and sellers and their Feedback continue to help keep eBay a safe and fun place to buy and sell.

Be sure to leave Feedback for every transaction. And remember — as long as your repeat transactions occur in separate weeks, your Feedback will be calculated in the other member's Feedback Score.

Posted by Steve Haddock at February 29, 2008 03:34 PM