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June 09, 2006
News from Channel Advisor
“While English people are notorious for complaining about their jobs, they now have no excuse for not taking the plunge and setting up their own business,” comments Jennifer Gibson, General Manager at ChannelAdvisor. “Thousands of eBay businesses are doing very well and it is really very easy to do!”
ChannelAdvisor has highlighted ten of the most common mistakes that eBay traders make - avoid these and you will be on your way to building a successful eBay business:
1. Imprecise descriptions: The product description forms part of the contract of sale - clear descriptions will attract relevant bids and ensure a satisfied customers
2. Wrong title: Don’t use vague and unclear product titles in the hope that this will lure in more potential customers - buyers go for listings that directly address their needs
3. Wrong starting time: The majority of bids are placed when an auction is about to end so the duration is irrelevant. Much more important is that the auction ends during peak bidding hours - between 6pm and 10pm
4. Private profiles: Anyone who does not make their feedback public has something to hide and prospective buyers will go elsewhere
5. Missing images: An image says a thousand words and is a must have on eBay. The first image is free but traders should also consider paying extra for the additional eBay gallery option
6. Overlapping: If you are offering the same items for auction regularly you should ensure your auctions do not overlap as bidders will move to the later auction in pursuit of a lower price
7. Delivery costs: These should cover postal charges as well as packaging and handling, but should not be an opportunity to make additional profit
8. Feedback revenge: Do not seek revenge for unfair negative feedback as this can escalate - stay calm and focus on future sales
9. Wrong trading tools: A lot of trading tools are aimed at occasional sellers - regular sellers should consider auction management tools to reduce admin
10. Wrong platform - eBay is a highly competitive and commoditised trading environment. You should consider whether your product portfolio would be better suited to alternative or additional online platforms such as Kelkoo.
Posted by Dave Bromley at June 9, 2006 11:22 AM
